🛂Support

We're here to help you make the most of SolGen Bot. If you encounter any issues or have questions that aren't covered in this guide, please don't hesitate to reach out.

Getting Help

  1. In-Bot Help:

    • Use the "/help" command within the bot for immediate assistance and a list of available commands.

  2. Troubleshooting Guide:

    • Refer to our Troubleshooting section in this guide for solutions to common issues.

  3. FAQ:

    • Check our Frequently Asked Questions (FAQ) section for answers to common queries.

Contacting Support

If you need further assistance, you can reach out to our support team through the following channels:

  1. Telegram Support Channel:

    • Join our official support channel: @SolGenBotSupport

    • Here, you can ask questions and get help from our team and community members.

  2. Email Support:

    • For more detailed inquiries or to report issues, email us at: support@solgen.bot

    • Please allow 24-48 hours for a response.

  3. Twitter:

    • Follow us @SolGenBot for updates, tips, and to reach out for quick queries.

Reporting Issues

If you encounter a bug or technical issue:

  1. Provide a clear description of the problem.

  2. Include steps to reproduce the issue if possible.

  3. Mention any error messages you received.

  4. If relevant, include screenshots (but never share private keys or sensitive information).

Feature Requests and Feedback

We're always looking to improve SolGen Bot. If you have suggestions or feedback:

  1. Use the hashtag #SolGenBotSuggestion in our Telegram support channel.

  2. Email your ideas to feedback@solgen.bot

Important Notes

  • Never share your private keys with anyone, including our support team.

  • Our team will never ask for your private information.

  • Be wary of impersonators. Always double-check that you're communicating through our official channels.

Stay Updated

To keep up with the latest features, updates, and important announcements:

We appreciate your use of SolGen Bot and look forward to assisting you in your Solana wallet management journey!

Access the bot: https://t.me/SolGenRobot

PreviousFrequently Asked Questions

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